The OTRS is able to use a spell checker like ispell or aspell.
Example 13-18. Kernel/Config.pm - SpellChecker
[...]
# SpellChecker
# (If ispell or aspell is available, then we will provide a spelling
# checker)
# $Self->{SpellChecker} = '';
$Self->{SpellChecker} = '/usr/bin/ispell';
$Self->{SpellCheckerDictDefault} = 'english';
# SpellCheckerIgnore
# (A list of ignored words.)
$Self->{SpellCheckerIgnore} = ['www', 'webmail', 'https', 'http', 'html'];
[...] |
Possible agent dictionaries.
Example 13-19. Kernel/Config.pm - SpellChecker - Agent Preferences
[...]
$Self->{PreferencesGroups}->{SpellDict} = {
Colum => 'Other Options',
Label => 'Spelling Dictionary',
Desc => 'Select your default spelling dictionary.',
Type => 'Generic',
Data => {
# installed dict catalog (check your insalled catalogues,
# e. g. deutsch -=> german!)
# dict => frontend
'english' => 'English',
'deutsch' => 'Deutsch',
},
PrefKey => 'UserSpellDict',
Activ => 1,
};
[...] |
Maybe you want that the answer to the customer must be spell checked.