The OTRS is able to configure the format of std. responses by composing answers in the agent interface.
Example 13-21. Kernel/Config.pm - ResponseFormat (unix_style)
[...]
# unix_style (default)
$Self->{ResponseFormat} = '$Data{"Salutation"}
$Data{"OrigFrom"} $Text{"wrote"}:
$Data{"Body"}
$Data{"StdResponse"}
$Data{"Signature"}
';
[...] |
If you want to change it to ms-style use the following